Welcome to Click and Collect - BOURNVILLE ONLY
min order £15 and no max spend
Welcome to our Click & Collect Bournville Shop – we have set this up for those that are fit and healthy, and able to come to collect in store. If you are in the vulnerable group, as per government advice, please stay safe at home and ask someone to click and collect for you! If the person collecting the order is not able to make a payment in the shop for you, please let us know in advance so we can take payment over the phone before collection.
Our order capacity limit is 30 orders per day and the current wait time for collection is usually next day if you order by 9pm except on Sunday night as we are closed Monday's.
Half hour time slot collections will be between 3.30pm to 5.30pm Tuesday to Saturday and Sundays 12pm to 2.00pm in Bournville - closed Monday.
How to book a priority slot for Key Workers - please add to the note section on the final page 'Key Worker' and your preferred collection date and time (order up to 2 days in advance)
For non key workers, if there is an essential collection time request, you can also write in the note section.
Please note that you will recieve an email with your half hour time slot for your collection by 10pm on the evening before your collection. If you do not recieve an email, please do not come to collect your order as this means we reached our order capacity for next day collection, so your order will be put through for collection on the next available date.
Min order £15 and no max spend - please note there will be a 5% packing fee applied e.g £1 for £20 spent to max £3.50 for £70 as we have found it labour intensive to pack but would like to be able to continue offering this service.
Due to levels of stock fluctuating on a daily basis during Covid-19, customers are able to make orders through the website without payment as there is always a chance of a situation where we can't fulfil the entire order. Please allow up to a 20% discrepancy on your requested weight as it is very difficult for us to hit e.g. exactly 500g in the bag (although we are getting better!) You will only be charged on collection for the items and weights that were actually packed - please bring a payment card.
You are able to purchase TWO additional item that not appear on the website during your collection - please check our full product list and have these in mind. Please do not amend your order after submitting as we are experiencing a high volume of emails - please only email if it is urgent. You can place any request in the note area of your order and we will try to fulfil it.
Majority of items are paper packed or loose - please bring your own carrier bags.
Please only bring OUR specified clean/dry bottles to be refilled with liquids duriing the Click & Collect service. You will be asked to wash your hands and santise the exterior of the bottle (sanitiser and paper towels provided) before passing it to our member of staff on your arrival.
IMPORTANT ALLERGEN NOTICE - Due to the nature of zero waste shopping, it is inevitable that nearly all allergens are present in the shop. Whether this be in the form of the product itself or traces due to the manufacturing process, other allergens may be present in your product. We do everything that we can to keep allergens separate within the shop and in storage, however there is still a chance of traces in an open environment as allergens are present on the premises. If you or someone you are buying for has even a minor allergy, please email for further infomation before shopping with us. Please also read our allergens policy here.