top of page

Our Privacy Policy


This website privacy policy describes how The Clean Kilo protects and makes use of the information you give the company when you use this website, in line with the General Data Protection Regulation 2018. If you are asked to provide information when using this website, it will only be used in the ways described in this policy.

We may update this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. This website privacy policy was last updated on: 16th July 2019

If you have any questions about this policy, please email


What data do we gather?


We may collect the following information:
• Name (if you provide us with it via our mailing list signup or to make online purchases)
• Email address (if you provide us with it via our mailing list signup)
• Website usage data (cookies)



A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We take your privacy very seriously and comply with the UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

Blocking and removing cookies


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

How do we use this data?


The data we gather in this way is used to improve our website for the future, and to send you communications which you have requested in the form of our newsletter. Any information you do submit (including email addresses for our newsletter) will be stored securely and will never be passed on or sold to any third party. This newsletter will be used to inform you of updates with the shop including things like changes to our product range, changes to opening hours, when we're looking for new staff, events that we'll be holding (such as workshops and classes) and general news.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?


We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.


When you submit your name and email address to sign up to our newsletter they are automatically sent to MailChimp, an email marketing service. Your email address will be transferred to and stored with MailChimp only to allow us to send you these emails, and to track interactions (e.g. open rates). To read more about how MailChimp stores and uses your information, click here for the full MailChimp Privacy Policy.


No sensitive data (such as credit card details) is required from our website because we do not have an e-commerce element - therefore no high level encryption is required. However, non-sensitive details (such as your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

How you can access and update the information we hold about you


When you opt-in to receive marketing communications from us by email by subscribing to our mailing list, you can change your mind easily, via one of these methods:
• Send an email to
• Write to us at: The Clean Kilo,1 Gibb Street, Birmingham, B9 4AA.
• Unsubscribe via the ‘unsubscribe’ link at the bottom of our marketing emails

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or write to us at: The Clean Kilo,1 Gibb Street, Birmingham, B9 4AA.

You have the right to ask for a copy of the information The Clean Kilo holds about you – known as making a Subject Access Request. To do this, email or write to us at The Clean Kilo,1 Gibb Street, Birmingham, B9 4AA.

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. To make such a request, email or write to us at The Clean Kilo,1 Gibb Street, Birmingham, B9 4AA.

Links from our site


Our website may contain links to other websites. Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

bottom of page